Refund Policy

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return/exchange or order-related queries.

Under what conditions can I return/replace my product?

Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products

Wrong Item Delivered

If a wrong product has been delivered or is missing, raise a replacement request within 7 days at cloud7perfumes@gmail.com or on WhatsApp/Calls at 7376676696 with the following details:

Order ID
Invoice
Images or videos to support the complaint

Damaged Item

If you received a leaked or damaged product, report it within 7 days with the following details:

Order ID
Invoice
Images or videos of the damage

Product Concerns

If you have a complaint about product quality, email cloud7perfumes@gmail.com or call/WhatsApp 7376676696 within 7 days with the following details:

Order ID
Invoice
Images or videos to support the complaint

Order Cancellation

You can cancel an order within 5 hours of placing it by contacting cloud7perfumes@gmail.com or calling/WhatsApp at 7376676696 (10:00 AM to 6:00 PM). Orders cannot be canceled once dispatched.

If you refuse delivery, the order will not be returned once delivered.